Comments on: Who is at fault in the HDFC abusive video – individual or organisation?

By: Varsha Sriram

Varsha Sriram — Tue, 20 Jun 2023 06:00:48 +0000

I think this kind of scenario is there in almost every private sector bank. One tends to lose individual capacity, capability and creativity thereby reducing the motivation to come to work the next day. This really destroys once efficiency and productivity visa – vis, an increased efficiency, productivity, sense of belonging, in a transparent, cohesive and healthy work environment. Lengthy, abrupt, any time video con calls on the Microsoft Teams/Zoom/Google Meet etc have added fuel to this toxicity.

By: Lokesh

Lokesh — Thu, 15 Jun 2023 07:31:15 +0000

This toxic culture is there for a very long time, Banks pushing the employees for commissions from Life insurance policies, they emotionally blackmail the employees to meet very high targets by giving the carrot of promotion etc. If customers are not buying the products bank managers force employees to take policies, they force their parents to take the policy. This is unethical and unprofessional. Must stop.

By: Dipak

Dipak — Tue, 13 Jun 2023 14:28:55 +0000

Plz add a comment which has some new content/opinion/view. After reading first 10 comments, I found all next comments are just repeat of the first 10. Dont waste your time and others time. Read the previous comments and add if if you have something genuinely new to say.

By: Ratnababu

Ratnababu — Sun, 11 Jun 2023 08:36:47 +0000

Many private banks follow most unethical practices including inhuman treatment by top brass. This is known to top management and RBI as well. But no action is taken for the reasons better known to them.
Moreover this should be eye opener for those so called self proclaimed intellectuals with a B school degree who come on TV Channels talking high of private sector and blaming public sector for non performance.

By: Giri Subramaniam

Giri Subramaniam — Sat, 10 Jun 2023 00:43:40 +0000

I was in leadership positions across a few MNCs for over 3 decades. This kind of unfortunate behavior of extracting performance by creating fear of humiliation is widespread and encouraged/rewarded by organizations even if subtly. When i have taken it up in the past, it was spoken of as a form of transparency where it is better that a boss is “openly critical” !! It may not include abusive words, but yelling has no place in any interaction between 2 adults. Criticism of non performance or informing one of the consequences of displaying a sloppy attitude is necessary- but in a normal tone. I have also seen many superiors who maintain that decorum strictly but the way it is going, this species will be extinct soon as they are branded as soft. In today’s corporate culture standing up and making scathing criticism is seen as a tool for better visibility and progress.

By: Anonymous

Anonymous — Fri, 09 Jun 2023 12:40:16 +0000

This is a common scenario in all private sector banks. Many employees face such humiliation especially those who actually work and don’t believe in ass licking or buttering senior officials. Sycophants easily escape such situations.

By: Anshul

Anshul — Fri, 09 Jun 2023 10:31:40 +0000

Very unprofessional behavior .HDFC is very famous for huge pressure in sales and Using abusive language .

Please share this video for maximum viewing.

By: Sylvester

Sylvester — Fri, 09 Jun 2023 09:42:23 +0000

This is going on in a corporate world for ages… It’s due to modern communication tool this has come to limelight… I my self is a victim of favorisom, politics & back stabbing… All things are existing in the corporate world… Hr will be a mute spectator due to attrition… This too will fade away…

By: Abhinav

Abhinav — Fri, 09 Jun 2023 09:08:11 +0000

It’s more to do with the PMS of the organization…. as per the conditioning theories of OB, the consequences drive behaviors – in an organization’s parlance, what is being measured and appreciated is what people behave like – try to achieve.

By: Rana Pratap Singh Surajwanshi

Rana Pratap Singh Surajwanshi — Fri, 09 Jun 2023 08:30:00 +0000

The language he used was much more civilized than some I have seen. Here both the individual manager and organisation is responsible for what happened. This is an accepted way of working. Target ” nahi hua to boss pel***a, ” listen from one side and ignore overall business hua to sab manage hoga.
This how it works. Sad but true fact. Here in India there are too many in line for your job/ position if you can not take it then leave as there is some one ready to work in your place for less. Secondly there is no control over So called Corporate organizations for such behaviours, nor is the employee taught his rights nor is he aware how to address it, plus so called cultural aspects where boss is always right.
There is so may reason behind this. Every one his/her views for it happening from the angle which he/ she has faced, be it target culture, be it Babu culture, be it corporate culture, social economic reasons or financial reasons.
Not till we as individuals start voicing against these issues while being passionate and dedicated about ones work, this shall keep happening in some for or the other.

By: Nisha

Nisha — Fri, 09 Jun 2023 08:07:12 +0000

This does not stop here. It runs from top to bottom of the organization & further passed on to customers. I have faced harassment of HDFC bank collection executive. They do not consider ur problem, they want their money at all cost, weather you lie or die.

By: Harley

Harley — Fri, 09 Jun 2023 04:20:19 +0000

Some day some employee will wack this evil shouting barking manager black and blue the day it’s resistances levels over flow. Spill over in toxic environment is natural and could ruin the organization

By: Dr.Y.S.S.Patro

Dr.Y.S.S.Patro — Thu, 08 Jun 2023 14:32:09 +0000

Nice to note the fishy shouting, it’s gives the sense of business doing by HDFC to lead the race, any chance they declare it is the Best to work.
Nice culture .It’s a good case study to IIMs .

By: Amal Kumar

Amal Kumar — Thu, 08 Jun 2023 14:16:41 +0000

Aghast that one of the persons quoted was the HR Head in a company in Ahmedabad where the Promoter Director was abusive regularly in meetings called even at 11pm!
The turnover of employees at CXO and senior middle management has been legion..HR unfortunately in these and other cases becomes handmaiden to Promoters!

By: Senthilkumar S S

Senthilkumar S S — Thu, 08 Jun 2023 13:13:14 +0000

This is purely because of organisation pressure. Sugar cane juice seller at least leave some drops for Ants. Whereas the companies are sucking till last drop of blood from employees.

By: Nitin

Nitin — Thu, 08 Jun 2023 13:11:29 +0000

I worked with hdfc , kotak, American express and yes Bank . Every were same problem. So i quit the job in banking industry. They shought and they will give dhamki and they also told you to resign an go.

By: Rajesh

Rajesh — Thu, 08 Jun 2023 13:06:31 +0000

Even Jio having same culture.
Managers are abusive.

By: Amal

Amal — Thu, 08 Jun 2023 12:35:11 +0000

The holier than thou attitude of the professionals quoted in the article is baffling.At least one of them was Head HR in a company in Ahmedabad wherein the Promoter MD used abuses and called physical meetings after 11pm!

By: Aveejeet

Aveejeet — Thu, 08 Jun 2023 12:25:46 +0000

I think the dependency on processes etc are only hiding from the real culprit … the culture of an organisation lies entirely on the attitude and priorities displayed by leadership at the highest level. These behaviours are a direct reflection of that and the challenge of “who will bell the cat” tricking down to management at all levels below that. Even in this case the ownership needs to be undertaken at the highest level and an introspection needs to be done on what about them as individuals and their behaviour has allowed this to trickle down. If that honest soul searching isn’t undertaken, the rest will be brushed aside by forming committees submitting reports and organisational change management tamashas and this behaviour will persist until another such video leaks out. In the age of vitality of this nature, leadership stands exposed and they better not behave as “the emperor who walked with no clothes”!

By: Syed

Syed — Thu, 08 Jun 2023 12:16:33 +0000

It is no surprise infact HDFC IT is called as toxic IT hub in the market i straight rejected any HDFC interview . Worst place to work

By: Nibir Dasgupta

Nibir Dasgupta — Thu, 08 Jun 2023 11:55:57 +0000

Problem of pedigree which today,s HR don,t care but only look for age, degree to fit in the slots.
This ugly man resembles some tv anchors shouting on given false agenda!

By: Hirak

Hirak — Thu, 08 Jun 2023 11:43:40 +0000

Stop this atrocities against employees in any organisation in the name of targets, KPI & Metrics. Stop creating pressure & create environment where will be happy to work instead of pressurized & burden. Value employees first.

By: Roar Hyderabad

Roar Hyderabad — Thu, 08 Jun 2023 11:38:58 +0000

I too faced almost same kind of behavior with my super manager too in ICICI. HR also least concerned to this.

By: B K Tiwari

B K Tiwari — Thu, 08 Jun 2023 11:16:39 +0000

Some idiots who got the higher position, their inability as a leader & promoted undeserving post that shows such act.

By: Amit Sarkar

Amit Sarkar — Thu, 08 Jun 2023 10:05:22 +0000

Excellent Analysis on human dynamics and corporate culture fiasco. Almost in all companies this type of episode is happening every day unnoticed and HR can do nothing.

By: Arup

Arup — Thu, 08 Jun 2023 08:55:21 +0000

Its the organisation who should be blamed. Individual though fallen in lone with the organisation haunting ppl to achieve the target by hook or by crook. Management must take the onus.

By: Megha

Megha — Thu, 08 Jun 2023 07:41:26 +0000

It’s not only limited to banking industry but is far more prevalent in insurance industry. Earlier it was only life insurance but now the pressure has percolated to health insurance too. We are one of the victims and have seen how people at power positions seem to abuse their power & position. They don’t lead, they torture. They are still living under the slavery culture of colonial era. Sad nothing is doen neither by companies nor by government to stop such harrassment. Infact companies seem to promote such behavior to build pressure and create a so-called filter to chuck out people without bearing any responsibility

By: Krishanu Mitra

Krishanu Mitra — Thu, 08 Jun 2023 07:31:33 +0000

Many people here are tacitly supporting the SVP citing similar experience in other Indian organisations. In that case, we need to raise our voice and change the ecosystem. Just because we have too many people in the labour force and opportunities are less doesn’t mean we humiliate someone in the pretext of taking their jobs and reporting them to HR. Btw, what’s HR job here? to toe the line of the manager? are they just a showpiece in the organisation? HDFC and similar organisations need to evaluate the role of HR and toxic environment prevailing in their organisation. Moreover, the leader here failed to demonstrate leadership qualities. I am certain the same message (as I know Bengali) could have been conveyed in much dignified language.

By: Sunil

Sunil — Thu, 08 Jun 2023 07:19:57 +0000

HDFC bank manager is the real culprit.
They have looted hard earned money by miss selling insurance to gullible account holders.
IRDA is toothless & incompetent.

By: Mahesh Shanbhag

Mahesh Shanbhag — Thu, 08 Jun 2023 06:37:37 +0000

Some thoughts to share:
Organisation should set achievable targets.
Seniors should be trained & be human with professionalism. Communicate effectively & efficiently so everyone in the team understand in the same sense the objective set.Monitor progress daily to track the delays & problems.
Juniors should be trained to work as a team, targets achieving & proper time mgtm.Make them realise their accountability.

By: Rahul Pal

Rahul Pal — Thu, 08 Jun 2023 05:56:17 +0000

This video is a testimony of the organisation’s culture and the accepted norms of managing people else the personnel will not have thw courage to showcase this behavior in a group setting….Today thw organisation has sacked the caught culprit but I would say the senior leadership and HR leadership is equally responsible for creating such environment….It was clearly evident from the body language of the subordinates that this behavior is regular and there is no reprieve for them…

By: RRR

RRR — Thu, 08 Jun 2023 05:46:02 +0000

This is very common in organisations like HDFC and ICICI bank

By: Ashish Carpenter

Ashish Carpenter — Thu, 08 Jun 2023 05:38:27 +0000

This is far better language .. some seniors in banks are worst abusers with all sorts of slang words . The only reason they don’t complaint or speak out is threat for transfer in remote location and poor grade in appraisal .

By: D raghavendra

D raghavendra — Thu, 08 Jun 2023 05:02:14 +0000

It’s worst bank in India ,putting pressure to employees.

By: Puneet Choudhary

Puneet Choudhary — Thu, 08 Jun 2023 04:30:05 +0000

This was going on even in Bangalore katriguppa branch a few years ago and still the bank still dint take action ever reporting them and snu bed the matter bcoz it’s not a single individual which is involved but a nexus of the top line of management

By: Uttam Kumar avay

Uttam Kumar avay — Thu, 08 Jun 2023 04:02:54 +0000

It’s organisation fault.They have developed this kind of culture in last many years.I am sure cluster manager has also gone through such meetings when he was RM.I know many people they had gone through such meetings when they was with HDFC.Hownconfudent he is HR can issue memo based on his wish.HR is just a puppet???

By: Uttam Kumar avay

Uttam Kumar avay — Thu, 08 Jun 2023 03:52:48 +0000

By: SOUMAJOY MAJUMDAR

SOUMAJOY MAJUMDAR — Thu, 08 Jun 2023 03:47:24 +0000

Perhaps very few realising the words and behaviour this VP faces in the meetings from his seniors. If corporate houses of agressive companies act like this is a new phenomenon, and one off event then it is pure hypocrisy. This, is the actual picture, and not even the worst, by any stretch of imagination. Companies strive in this type of abusive and insecure conduct. HR is a farce in many multi national entities. So, it is a persisting beast, which has grown a devil last 20 years or so

By: RAMACHANDRAN

RAMACHANDRAN — Thu, 08 Jun 2023 02:11:22 +0000

This is common in almost all the branches.

By: ARTI MOTWANI

ARTI MOTWANI — Thu, 08 Jun 2023 01:59:08 +0000

It’s the story of every organization. And it’s just one side of the story what about the boss who is pressurized by his bosses to take such punitive action .This is ridiculous on banks part to take action against this one employee when this type of toxic culture is promoted by bank itself by assigning such targets.Ithink first action against MD and CEO must be taken.And this is the story of every other organisation.

By: Shashi Sharma

Shashi Sharma — Thu, 08 Jun 2023 01:54:24 +0000

Not very uncommon, Talk to people from sales business unit of any company and you will be shocked and conclude this HDFC incident is nothing in front of what people face.
Such things happen because of pressure from top, Individuals can only amplify or just quieten their response to these pressures.
Such pressures are the mother of most of the unethical practices in sales.

By: Yusuf Godhrawala

Yusuf Godhrawala — Wed, 07 Jun 2023 17:22:39 +0000

Yes I agree with these gentlemen.Appropriate measures should be taken to avoid these incidents.My daughter was also a Personal Banker at one of the HDFC branch n was going through the same incident as shown in the video.She used to go to work every morning fearing the shouting n scolding she would get if targets were not achieved which is not easy everyday .She had almost reached depression point so she hesitantly resigned even after being a capable person for her job.

By: P K Natraj

P K Natraj — Wed, 07 Jun 2023 16:36:16 +0000

The toxic abuse happens in all sales organization. Since this video has gone viral, the company is trying to salvage by suspending the SVP. Tough luck for him. Just check the background of the TOP execs in HDFC Bank and you will be surprised most of them will be from sales background and not Banking. Not many know that even the Cashier’s have sales targets in pvt banks.

Huge targets are set for selling MFs and Insurance than focussing on Banking operations or services.

By: Dr. Suresh Agarwal

Dr. Suresh Agarwal — Wed, 07 Jun 2023 16:18:29 +0000

It’s not between Employer and Employee but also with Bank officials and customer. I have experienced it many times despite being a premier senior citizen customer. Very true that they are much more of Sale Driven organisations focussing on Investment and buisness less on customers need and comfort.

By: Pradip Kumar Tiwari

Pradip Kumar Tiwari — Wed, 07 Jun 2023 15:57:50 +0000

It reflects character of the organization. Not that VP has done this but character says every superior hierarchy does the same with downgraded employees. It happens in this private banking industry.

By: Chandra mouli

Chandra mouli — Wed, 07 Jun 2023 15:16:30 +0000

BANKING hour’s and sale’s pressure pathetic.

By: Dr Suren

Dr Suren — Wed, 07 Jun 2023 15:03:12 +0000

This kind of behaviour is there across organisation. It might be a Bank, IT, Hospitals or any other organisation. I felt glad to see that someone has brought this to light. There are many mentally sick people as managers in organisations. Subordinates fear to report or raise voice. HR should monitor these things carefully.

Said and done, sick people will continue to exist at all levels at every organisation which makes working place miserable. The leaders, HR and concerned higher ups need to look into it to make the work place a better place, a happy place.