McGraw Hill, the leading provider of digital and print educational solutions, is looking for a Senior Manager of HR Operations that will be responsible for one of our HR shared services hubs. This individual will lead HR operations across multiple countries by executing a service deployment plan that improves HR capabilities, business operations and outcomes. Additionally, will lead a team of service professionals that are skilled in day-to-day operations, best practice HR transactions and multi-tiered specialized services with a high degree of quality and customer service. This role will also provide ongoing operational efficiencies for continued improvement and ensure proper governance practices are followed.
Responsibilities:-
- Responsible for leading a complete HR operations services HUB, service operations personnel and all associated processes.
- Functions as a strong customer service minded partner with employees, Human Resources Partners, Centers of Excellence (COEs) and business leaders on HR service delivery.
- Responsible for leading design of the HR service catalog, best practices and work SODs, in partnership with other Hub and spoke leaders.
- Ensure HR service governance, policies and procedures is in accordance with country, federal, state and location regulations.
- Provides service excellence metrics that show progress toward goals, delivery insights and adherence to SLAs.
- Identifies efficiency opportunities and leads service team through process improvements, using benchmarking, employee needs and analysis.
- Leads a team with effective coaching and development.
Qualification And Experience:-
- A Bachelor’s degree.
- A minimum of 7 years of experience in an HR related role.
- A minimum of 2 years of experience in a Manager role, preferably in HR Operations.
- Experience leading a small HR services team.
- Global HR Operations experience.
- The ability to adapt and lead through change.
- The ability to focus on delivery and results.
- Strong customer service and collaboration aptitude.
- Advanced problem-solving skills, with exceptional attention to detail.
- Effective process management skills.
- Knowledge of country, federal, state and compliance regulations (or how to obtain it).
- The ability to travel up to 25% of the time.
Location:-
- Noida, India.
Company Overview:-
We are the leading education partner for millions of educators, learners and professionals around the world. At McGraw Hill, we believe that your diverse experiences enrich the way you learn, teach and grow. Every educator teaches differently. Every institution has a unique approach. Every learner forges their own path to become who they want to be. We know that no two journeys are the same – and support your path, wherever it may take you. Our mission is to guide you along the path to unlock your potential, no matter where your starting point may be.