HR Help Center Head

Responsibilities:-

• Act as Community leader for HR Operations team in the center and work towards ‘One-HR’.
• Actively engaged as part of site leadership team to create and sustain great culture, workplace practices, business continuity and collaboration.
• Defines, socializes and deploys overall Associate Engagement strategy in the center
• Deploy and monitor global standard operational processes and ensure utilization of technologies and operating systems to support agreed Service Delivery Model
• Drive Alcon services compliance on all processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements
• Drive process improvement throughout the center
• Ensure all team members observe and enforce Alcon’s data privacy policies
• Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent
• Champion global cross functional projects
• Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.
• Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.
• Partnering with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital
• Possess knowledge of project management principles and ability to use it in practice in HR operational work
• Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team
• Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members
• Sets high standards and committed to continuous improvement
• Manage and track local level budgets
• Monitor, track, report and drive adherence to  center level Standard service level agreements and KPIs
• Serve as a point of escalation for internal and external stakeholders where operational expectations are not met.
• Proactively manages vendor relationships ensuring; operational expectations are met, financial alignment and focus on optimization and roadmap.

Key Requirements/Minimum Qualifications:-

• Deep Operational and delivery experience and knowledge in HRSSC
• Strong communications skills (verbal and written); especially in a multi-cultural team & customer environment.
• Strong leadership skills in a matrix environment
• Excellent communication skills, sensitivity to cultural differences, and patience in resolving issues.
• Strong collaborative partnership skills to ensure the effective execution of end to end lifecycle processing across the stakeholders
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
• Strong planning, organization, delegation, problem solving, and decision-making abilities
• Skilled in effective leadership, people management, and development
• Can be trusted to maintain confidential information
• Strong process-orientation and process improvement mindset
• Excellent Communication and Customer Service orientation
• The ability to fluently read, write, understand and communicate in English.
• Lead with and regularly exhibit intellectual curiosity

EDUCATION REQUIRED:-

• Bachelor’s degree in business, HR, or related discipline required

EXPERIENCE REQUIRED:-

• Preferred: 15+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes
  Required: 13+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes
• Preferred: 10+ years in HR Systems (at least 2 year in Workday HCM or  Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)
  Required: 7+ years in HR Systems (at least 2 year in Workday HCM or  Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)
• Preferred: 10+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
  Required: 8+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
• Preferred: 3+ years in ServiceNow or other case management system
  Required: 2+ years in ServiceNow or other case management system
• Preferred: 10+ years working in an HR Shared Services or Payroll/Timekeeping environment
  Required: 7+ years working in an HR Shared Services or Payroll/Timekeeping environment
  If majority of the experience is in one area; required to have at least 3 years in the other area.
• Preferred: 10+ years as manager of others
  5+ years as leader of multinational/multi-lingual teams
  Required: 8+ years as manager of others
  5+ years as leader of multinational/multi-lingual teams
• Preferred: 2+ years actively using Six Sigma or other CI methodologies
  Required: 1+ years actively using Six Sigma or other CI methodologies

Preferred Qualifications/Skills/Experience:-