- Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes ?
- Demonstrate high proficiency in HR processes, policies and standard operating procedures. ?
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue?
- Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards?
- Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service?
- Provide technical query resolution for ESS / MSS requests?
- Escalate complex queries to appropriate owner (inside or outside of HR)?
- Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
Skills & Competencies:-?
Technical:-
- Demonstrated understanding of core HR management practices, processes, procedures and policies?
Interpersonal?:-
- Excellent written and verbal communication skills?
- Strong teamwork interaction and orientation ?
- Superior customer service skills through using efficient processes?
- Results focused with the ability to manage competing priorities and multiple stakeholders?
- Good relationship management capabilities?
- Proactive in achieving results and seeking improvements?
- Attention to detail and an ability to work towards tight deadlines
Location:-
- Hyderabad, India.
Company Overview:-
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 91,000 as of December 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com